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Customer Services and Distribution
Roche Pakistan Limited has an efficient distribution system which aims to provide quality customer service to its customers. We have three distribution offices: one each in Karachi, Lahore and Islamabad from where our products are distributed across Pakistan.
We have state of the art facilities for the storage of our products designed to ensure their efficacy and quality. In addition, the packaging techniques we use ensure safe and secure delivery of our products to the farthest of destinations nationwide.
Prompt customer service is our prime focus and thus to ensure efficient deliveries we use couriers as well as an in-house transportation network. In addition, the distribution offices are open during business hours to provide service and guidance to walk in customers.
Pharmaceuticals
The range of products mentioned below is available at our distribution offices:
Diagnostics
In Diagnostics we offer a wide range of products in the following areas:
Sales of Pharmaceuticals to Direct Patients
The basic requirements for patients interested in purchasing medicines directly from our distribution offices are:
1. Doctor’s Prescription.
2. Personal details including name, contact no. and desired dispatch address.
3. Advance Payment in the form of Pay Order, Demand Draft or Bank Deposit.
Sales of Diagnostics Products to Walk In Customers
For the purchase of Diagnostics products up to Rs. 50,000, advance cast payment is required. However, if the purchase value exceeds Rs 50,000 a Demand Draft or Pay Order will be needed.
Further details regarding the procedure to purchase procedure can be obtained from our distribution offices.
Timings
The timings of the distribution offices for customers are as under:
| Mon - Thu |
08:30 - 12:30
13:45 - 16:00 |
| Friday |
08:30 - 12:30
14:15 - 16:30 |
| Saturday |
09:30 - 12:30 |
| KARACHI |
| Address : |
Roche Pakistan Limited
37-C, Block 6, P.E.C.H.S
P.O. Box 20021
Karachi 75400, PAKISTAN |
| Telephone : |
021-4538890 - 3, 021-4548416 |
| Office Mobile : |
0302 - 8231048 |
| Fax : |
021-4552473 |
| Email : |
Click here |
| ISLAMABAD |
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LAHORE |
| Address : |
Roche Pakistan Limited
31, Street 63, F-7/3,
Islamabad, PAKISTAN |
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Address : |
Roche Pakistan Limited
800-Shadman 1
Lahore, PAKISTAN |
| Telephone : |
051 - 2611123 - 24
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Telephone : |
042 - 7537495 - 8 |
| Office Mobile : |
0300 - 8266564
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Office Mobile : |
0300 - 8266563 |
| Fax : |
051 - 2611125 |
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Fax : |
042 - 7536812 |
How to reach us in KARACHI
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