Contact Us
This page is provided as a contact service and does not replace the advice of a medical practitioner. Roche Pakistan is unable to answer questions about medical matters relating to your personal medical condition; this should be discussed with your medical practitioner.
Roche Pakistan Ltd.
For General Queries:
Head Office - Karachi:
Roche Pakistan Limited
1st Floor, 37-B, Block 6, P.E.C.H.S
P.O. Box 20021
Karachi 75400, PAKISTAN
Lahore:
Roche Pakistan Limited
335, Block G3,
Main Boulevard Phase 2,
Johar Town
Lahore, 54782, PAKISTAN
Islamabad:
Roche Pakistan Limited
Plot # 5, Bazar # 2, Suleman Market
F-11/2,
Islamabad, 44321, PAKISTAN
For Product Query:
For product enquiry please contact us from Monday – Friday 8:30am – 5:00pm (excluding public holidays)
For Medical Information Query:
If you are healthcare professional and have question about one of Roche's products please contact us on the below email:
Side Effect and Adverse Event Reporting
If you need to report an adverse event for one of Roche’s products please contact us on the details below:
Adverse Event:
An Adverse Event (AE), also known as a side effect, is an unwanted and unintended response in a patient, after receiving a medicinal product,that may or may not have been caused by treatment with this product. The information you provide helps to ensure the safety of our products and our patients.
What do I do if a patient has a suspected side effect to a Roche medicine?
If you are a patient or a healthcare professional with a patient who has experienced a suspected side effect to a Roche medicine, please report this to us. You can report this online at
Please try to include as much information as possible about the Roche medicine and the suspected side effect, including dates, reason for taking the medicine and whether the suspected side effect has resolved. If known, please also provide details of any other medication taken at the time and any medical history or allergies. All information you provide will help our ongoing monitoring of the safety of Roche products.
For patients, we also recommend contacting your personal physician.
To Report Product Complaints (e.g. Technical Complaint and Suspected Counterfeit)
If you need to report a product technical complaint or suspected counterfeit complaint for one of Roche's products, please contact us on the details below:
Diagnostics Division
Roche Pakistan Limited
3rd Floor, Nice Trade Orbit Building,
44-A, P.E.C.H.S, Block 6, Karachi,
75400 Pakistan.
SECP Help Desk
M-PK-00001196
Please consider which division of Roche you wish to contact and choose from the following options.