Contact Us

Please consider which division of Roche you wish to contact and choose from the following options

This page is provided as a contact service and does not replace the advice of a medical practitioner. Roche Pakistan is unable to answer questions about medical matters relating to your personal medical condition; this should be discussed with your medical practitioner.

Pharmaceutical
Roche Pakistan Ltd.

Location

For General Queries:

Head Office - Karachi:

Roche Pakistan Limited

1st Floor, 37-B, Block 6, P.E.C.H.S

P.O. Box 20021

Karachi 75400, PAKISTAN

Phone : +92 21 34538890-3

Lahore:

Roche Pakistan Limited

335, Block G3,

Main Boulevard Phase 2,

Johar Town

Lahore, 54782, PAKISTAN

Islamabad:

Roche Pakistan Limited

Plot # 5, Bazar # 2, Suleman Market

F-11/2,

Islamabad, 44321, PAKISTAN

Location

For Product Query:

For product enquiry please contact us from Monday – Friday 8:30am – 5:00pm (excluding public holidays)

Phone : +92 302 8231048

For Medical Information Query:

If you are healthcare professional and have question about one of Roche's products please contact us on the below email:

email to: [email protected]

Side Effect and Adverse Event Reporting

If you need to report an adverse event for one of Roche’s products please contact us on the details below:

Phone : +92 21 34523031 (from Monday - Friday 8:30 am - 5.00 pm)

email to: [email protected]

Adverse Event:

An Adverse Event (AE), also known as a side effect, is an unwanted and unintended response in a patient, after receiving a medicinal product,that may or may not have been caused by treatment with this product. The information you provide helps to ensure the safety of our products and our patients.

What do I do if a patient has a suspected side effect to a Roche medicine?

If you are a patient or a healthcare professional with a patient who has experienced a suspected side effect to a Roche medicine, please report this to us. You can report this online at by clicking here or by contacting the Roche Local Safety Unit on above provided contact information.

Please try to include as much information as possible about the Roche medicine and the suspected side effect, including dates, reason for taking the medicine and whether the suspected side effect has resolved. If known, please also provide details of any other medication taken at the time and any medical history or allergies. All information you provide will help our ongoing monitoring of the safety of Roche products.

For patients, we also recommend contacting your personal physician.

https://www.youtube.com/watch?v=pHCXFtmMo90

To Report Product Complaints (e.g. Technical Complaint and Suspected Counterfeit)

If you need to report a product technical complaint or suspected counterfeit complaint for one of Roche's products, please contact us on the details below:

Email: [email protected]

Phone: +92 21 34538891-93 - Ext. 239 (from Monday - Friday 9:00 am - 5.00 pm)
Diagnostics

M-PK-00000530